Shop with confidence with our Easy Returns Policy
Customers may return any opened or unopened merchandise purchased from any Machoah channel to the Machoah warehouse. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days.
Make a Return By Mail:
For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.
You may ship your return to the Houston Texas distribution center.
Attention: Returns Department
3340 Greens Rd BldgA Suite 700
Houston, Tx. 77032
For Orders Placed with PayPal:
Online orders paid for with PayPal and returned to Machoah Distribution center will be refunded via your PayPal account.
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at firstname.lastname@example.org or call us at 1 (800) 250-4704. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
Can I return products I ordered through the web?
Yes. You can return a product purchased on our website or over the phone to our distribution center. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable.
Please note Amazon purchases cannot be returned or exchanged at retail stores since Amazon restricts credit card information. Amazon purchases must be returned to our distribution center.